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Active Listening

Tina — Fri, 07 Aug 2015 06:20:43 +0000

Active Listening is a fundamental requirement for many business skills.

It’s also an integral aspect of developing stronger relationships with fellow team members, suppliers and potential clients. This half-day training course will give participants a variety of tools to listen actively and create deeper connections with others.

This ITS half day workshop will help your participants;

Describe active listening
Determine how good your active listening skills are now
Understand the benefits of active listening
Practice your active listening skills

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Dealing With Difficult People

Tina — Fri, 07 Aug 2015 06:18:47 +0000

Difficult people come in all varieties and levels.

Deciding to ‘live with’ the situation is not an option. What’s more, the ‘difficult’ people within the organization must realise this. We’ll show you how to effectively address difficult people, maintaining both objectivity and emotional control.

This ITS half day workshop will help participants;

Identify ways to increase our own awareness
Recognise non-constructive behaviours and actions of difficult people
Examine coping strategies for working with non-constructive behaviours

The post Dealing With Difficult People appeared first on Instant Training Solutions.

Effective Communication

Tina — Fri, 07 Aug 2015 06:24:11 +0000

The key is unlocking the hidden value of the emotion behind the information.
This ‘connective’ approach will help improve relationships at work as well as at home and in social situations. Better still, you’ll handle difficult moments without conflict or loss of trust.
This half day ITS workshop will help participants;

Perform two way communication
Outline framing and adding context to information
Sequencing information effectively
Understand how to ‘chunk’ information

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Email Etiquette

Tina — Fri, 07 Aug 2015 06:28:01 +0000

Every business is reflected through the professionalism of its image, language and culture.

In every business, email is the nervous system. Continuous communication, internally and externally, email has become another ‘first impression’ touch point for many new customers and network suppliers.

This smart and snappy course outlines and ensures that professionalism, proper language and professional image becomes a consistent part of each one of your hundreds and thousands of daily emails.

Junk all those poorly worded, long winded and time wasting emails. ITS will ensure your emails are efficient, effective and right in line with the impression you want your business brand to make.

This half day workshop will help participants;

Understand email etiquette
Describe the rules of email etiquette
Practice writing effective emails

The post Email Etiquette appeared first on Instant Training Solutions.

Managing Meetings

Tina — Fri, 07 Aug 2015 06:14:48 +0000

Run properly, a good meeting will not only save time, solve problems, analyse productivity and generate motivation – meetings can create innovation which increases cash streams and profits for business.

If losing time, money, resources and engagement with your team is not an option, this short and very sweet ITS course is.

This half day workshop will help your participants;

Plan and prepare for meetings
Understand how to define and assign meeting roles and responsibilities
Use an agenda to manage meetings for outcomes and accountability
Deal with barriers to meetings
Take effective minutes

The post Managing Meetings appeared first on Instant Training Solutions.