Dealing With Difficult People
Left unaddressed, the impact will only get worse – counter productive to your team, workplace culture, and business productivity.
Difficult people come in all varieties and levels.
Deciding to ‘live with’ the situation is not an option. What’s more, the ‘difficult’ people within the organization must realise this. We’ll show you how to effectively address difficult people, maintaining both objectivity and emotional control.
This ITS half day workshop will help participants;
- Identify ways to increase our own awareness
- Recognise non-constructive behaviours and actions of difficult people
- Examine coping strategies for working with non-constructive behaviours